30 April 2020

Dear patients,

Resumption of services

Today, the Federal Government has announced that certain elective surgeries and IVF services are permitted to resume after Anzac Day weekend.  At Adora Fertility, we will be resuming all services Monday 27th April 2020 in accordance with government directions.  This includes fresh cycles, frozen cycles, IUI and ovulation induction.

We will do our utmost to provide all fertility services in a manner that is both safe for our patients and our staff.  If demand for services exceeds our capacity to provide these services safely then we may need to prioritise the more urgent cases. 

What we are doing to minimise risks to you

A number of measures have been put in place to minimise the risk of transmission. Some measures you will clearly see but be reassured that many things are also happening behind the scenes. Please know that throughout this pandemic, the health and well-being of our patients and staff has remained and will remain our utmost priority. The measures in place include:

  • All consultations with your Fertility Specialist, GPs and nurses will continue to be done via telehealth. We have partnered with Coviu and can provide secure and private online consulting that also enables us to perform legally valid consents. These appointments continue to be bulk-billed.
  • We are spacing out appointments for scans, blood tests and procedures to allow social distancing rules to be adhered to.
  • Proper PPE and strict hygiene practices will be used where required and thorough cleaning will occur between each patient’s procedure.
  • Perspex shields are being placed in reception areas.
  • We will continue to screen patients via questionnaires regarding the risk of exposure and symptoms.
  • Prior to any procedure or clinic visit, patients will have their temperatures checked.
  • In line with expert advice from Government Health Departments we will no longer be routinely testing all patients for COVID-19 prior to cycle commencement.  COVID-19 testing for patients may be required for individual cases depending on the clinical situation.  This will be determined by the treating Fertility Specialist and test availability. Staff will also undergo screening, including temperature checks and COVID-19 tests if applicable.

How you can help us minimise the risks of transmission?

If you are under the age of 38 with good ovarian reserve then delaying your fertility treatment by a few months is very unlikely to have a detrimental effect on your chances of conceiving.  Each individual case is different, so discuss this with your Fertility Specialist at a telehealth appointment.  Together, you may decide that delaying IVF treatment until after this pandemic is completely under control is a better option.  Alternatively, options such as IUI or ovulation induction carry lower risks and these may be more appropriate options for your fertility treatment.  An embryo that is frozen has the same fertility potential today as it does if you transfer it in a few months’ (or a few years’) time.

If you are wanting to commence fertility treatments, we will support you. 

Specific measures that you can adopt to help us:

  • Infertility work-up and management of fertility cycles does require investigations including sperm tests, bloods and ultrasounds. We do not want to compromise our standard of care or your chance of falling pregnant by compromising our monitoring or investigations.  We ask that you respect this and comply with the monitoring and testing that is required.  If you feel that you are unable to do this due to your concerns about COVID-19 exposure then it may be best to postpone your treatment.  I reassure you though that we are doing everything we can to minimise risks for you.
  • Please continue to abide by social distancing advice and strict hygiene practices. This is especially important when you are on cycle to avoid any risk of cancellation.  This applies to both partners. 
  • Please notify the clinic immediately if you develop symptoms or come in contact with someone who is COVID-19 positive.
  • We ask that during monitoring appointments for your bloods or ultrasounds that the female partner attends alone. For embryo transfers we also ask that only the female partner attends.  You are able to take a photo of the embryo to share with your partner.
  • Please be patient and understanding during your interactions with our nursing and administrative staff. The extra measures we are putting in place are there to protect you and our staff.
  • For male sperm samples required for insemination we are encouraging men who live near the lab to collect at home.

Next steps to get you started…

EXISTING patients

  • If you would like further discussion about your individual fertility situation then book a telehealth appointment (bulk-billed) with your Fertility Specialist by phoning the clinic or submitting a web enquiry here.
  • If you have already finalised your treatment plan with your Fertility Specialist, completed your nurse orientation appointment and you are ready to start your cycle please email the nurses prior to day 1 of your cycle to confirm any outstanding mandatory requirements prior to starting. The nurses’ email address will be found in your “Starting Pack” which you would have received in the mail or at your nurse orientation appointment.
  • If you are an existing patient and you have finalised your treatment plan with your Fertility Specialist but you are yet to have your “nurse orientation” appointment then please call the clinic to book this appointment. This is only done prior to your first cycle. 

NEW patients

  • If you are a new patient to Adora then please submit a web enquiry here and our administrative staff will be in contact to book your initial telehealth appointment.

We look forward to helping you start or re-start your fertility journey. 

Dr Paul Atkinson


National Medical Director

Adora Fertility